Privacy Policy

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At Red Bus we respect your privacy and the confidentiality of your personal data, this document outlines how we handle and use your data.


Where do we collect your personal data?
Red Bus collects your data through our website www.redbus.co.nz


Why do we collect your personal data?
Your personal data is collected through the website for marketing purposes. Your personal data is collected when filling out a form to contact us through our website, which is entirely voluntary and with explicit authorisation, allowing Red Bus to contact you. Data is also tracked to inform site performance and user experience.


What personal data do we collect?
Red Bus collects the following personal data: name, email address and phone number, from the information you ‘submit' to us. This personal information and (non-personal) information also provided - destination, dates, time, passenger numbers, company, luggage - helps us provide a quote.


When users contact us using the ‘Get a free quote’ form. Your personal data is collected indirectly by our website through cookies, geo-referencing data, widgets, etc. Third-party cookies, performance and tracking, are used to measure the number of visitors to our website and record how users interact with our website. This information is aggregated, and personal data or information about individual users is not collected. Therefore it cannot be used for marketing. These cookies which inform us about user behaviour help us to improve user journey through our website, for example, easily navigating to popular information and content.


How do we treat personal data?
All personal data is collected directly by Red Bus with the purpose of sending information to users by email, as outlined in the terms and conditions above. All data is treated confidentially and is stored in a database with access restricted to Red Bus staff that need to use it for the purposes outlined above.

What security measures are in place to protect personal data?
We use technological and administrative security measures to protect your information. All data collected through our website is communicated on the internet via HTTPS. Additionally, all data is stored in encrypted databases managed by Red Bus, and periodical back ups are done to minimise the probability of losing information if the storage system fails.


What happens if there is a violation of our security systems?
If a violation in our security system occurs, which results in non-permitted access to your data by third parties, we will contact you by email.


How can I request to update or remove my personal data?
If you want to update or remove your personal data, just email us at redbus@redbus.co.nz. Or if you have received an email from us reply to that email.


Will your data be shared with a third party(s)?
Your data can be shared with third parties, namely infrastructure suppliers (server, web hosting service and email). We do not share email addresses or personal information unless you have requested us to.


What happens with personal data transmitted to request contact?
This personal data will be used exclusively for its intended purpose - to contact.


Can this privacy policy change?
Yes, depending on legislation and technology updates, it is possible that our privacy policy will change. All the changes will be added to this document and will be available online through our website.


Do you have any questions about our privacy policy?
If you have any questions about our privacy policy, please send email us at redbus@redbus.co.nz. Or if you have received an email from us reply to that email.